Terms & Conditions

These Terms and Conditions govern access to the website, account creation, use of platform functionality, purchase of entries, display of draw information, management of account settings and interactions with support services. By accessing or using the site, you acknowledge that participation is restricted to eligible adults aged 18 or over residing in New Zealand and that the service must be used in a lawful, responsible and non-misleading manner.

The platform is intended to provide authorised access to official Lotto NZ draw products. It is not intended to provide financial advice, investment recommendations, legal advice or a promise of winnings. Any decision to participate in a draw is made by the user, and users should always read the relevant product information and stay within their own chosen budget or account limits.

1. Eligibility and access restrictions

Access to participation features is limited to adults aged 18 years or older who reside in New Zealand and satisfy any additional legal or operational requirements that apply at the time of registration or purchase. The platform may require users to confirm age, location or identity before an account is activated or before specific transactions are allowed.

You must not use the site on behalf of a person who is underage, restricted, excluded or otherwise not permitted to participate. You must not provide false details, conceal identity information, create misleading accounts or attempt to bypass age or location controls. Any attempt to do so may result in refusal of service, account suspension, transaction cancellation or further review.

2. Account registration and security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account unless you notify the platform of a security issue without delay. You must keep your contact information reasonably up to date so that transaction notices, security alerts and other service communications can reach you.

The platform may suspend or restrict an account where there are reasonable concerns about unauthorised access, suspicious behaviour, repeated failed verification, breach of these Terms, underage activity, fraud indicators or conduct that may affect the integrity of the service. Temporary restrictions may remain in place while a review is completed.

3. Participation in official draws

When you purchase an authorised product through the platform, a digital record of your entry may be created and linked to your account. It is your responsibility to review the entry details, selected product, price and draw timing before confirming a purchase. Once confirmed, transactions may not be reversible except where required by law or where a verified technical error has occurred.

Draw products may differ in price, draw frequency, prize structure, result timing and participation conditions. Product pages, account notices and official draw information should be reviewed carefully before purchase. The platform may update available products, entry windows or presentation formats at any time for operational or compliance reasons.

4. No guarantee of prizes

Participation in official lottery draws is random. The platform does not guarantee any prize, return, profit or outcome. Information about prize categories, odds summaries or jackpot descriptions is intended to inform participation and should not be interpreted as a statement that success is likely or that larger prizes change the random nature of the draw.

Users must not rely on the service as a source of income or as a substitute for financial planning. Gambling should be treated as regulated entertainment only, and users are encouraged to use self-control features to manage participation.

5. Payments, records and confirmations

Where payment functionality is available, you must use a valid payment method that you are authorised to use. You are responsible for checking transaction details before confirming payment. After successful submission, a confirmation or digital record may appear in the account area and may also be sent by email. It is your responsibility to review this confirmation and contact support promptly if you believe an error has occurred.

The platform may refuse, cancel or delay a transaction where there are payment issues, duplicate activity, technical failures, identity concerns, suspected misuse or other circumstances affecting integrity or compliance. In such cases, the platform may contact you for clarification or provide an operational explanation where appropriate.

6. Responsible gambling obligations

The platform places strong emphasis on responsible gambling. Users are expected to participate only within their means, avoid chasing losses and make use of any available limit tools, reminders or account pauses where needed. The platform may present warnings, educational content or support information as part of the user experience.

If behaviour suggests possible harm, distress or loss of control, the platform may encourage a review of spending activity, suggest a break, highlight help services or take proportionate account measures that support responsible participation. These measures are intended to reduce harm and preserve safe use of the platform.

7. Prohibited conduct

You must not misuse the website, interfere with security systems, scrape data, attempt to reverse engineer protected features, upload malicious code, automate access without permission, impersonate another person or use the site in a way that is deceptive, unlawful or disruptive. You must not attempt to exploit bugs, duplicate transactions or system errors for advantage.

We reserve the right to suspend access, reverse clearly invalid activity, investigate suspicious behaviour and cooperate with lawful inquiries where misuse is identified or reasonably suspected.

8. Accuracy of information and site availability

The platform aims to keep content current, accurate and clearly presented. However, pages may occasionally contain delays, formatting issues, temporary errors or interruptions in availability. We may update, correct, remove or replace content at any time to improve clarity, restore accurate information or support operational continuity.

While reasonable efforts are made to ensure continuity, we do not guarantee that the site will always be uninterrupted or free from defects. Maintenance, upgrades, network events, security responses or third-party service issues may affect access temporarily.

9. Intellectual property and permitted use

The website design, structure, content layout, visual identity, written materials and software elements are protected by applicable intellectual property and related rights. You may use the site for lawful personal participation and information purposes only. You may not copy substantial parts of the site, create derivative products based on it, or republish content in a misleading or unauthorised way without permission.

10. Limitation of liability

To the extent permitted by law, the platform is not liable for indirect loss, consequential loss, loss of opportunity, loss of anticipated winnings, loss resulting from your failure to secure login credentials, or reliance on unofficial information obtained outside the platform. Nothing in these Terms is intended to exclude rights that cannot lawfully be excluded.

Where a verified issue arises from a technical or administrative error within the platform, any remedy may be limited to what is appropriate in the circumstances, taking into account account records, official draw information, payment records and applicable law.

11. Changes to the service and these Terms

We may update these Terms and Conditions from time to time to reflect service changes, product changes, operational improvements, compliance developments or clearer drafting. Updated Terms may be posted on this page and may take effect from the date stated in the updated version. Continued use of the site after changes are published may indicate acceptance of the revised Terms to the extent permitted by law.

12. Contact and complaints

If you have a question about these Terms, a concern about account activity or a complaint regarding the operation of the platform, you may contact us through the Contact page. Please provide enough information for the issue to be reviewed properly, including any relevant dates, account details and transaction references.